Quality is embedded in the culture of Centacare and is integrated into the operations and work of the organisation, resulting in effective client centred services and a consistently high standard of quality.

Centacare is an ISO 9001:2015 – Quality Management System certified organisation. We are also accredited against and comply with various other standards including the Human Services Standards, National Standards for Disability Services and the National Standards for Mental Health Services.

We continually strive to improve our service delivery and programs, participating in quality initiatives, peer reviews and regular external quality reviews. We maintain our accreditation as an independent guarantee of our professional standards.

All our services and programs are delivered within an ethical framework.


Centacare is working to build sustainable strategies and practices that protect, support and enhance human and natural resources into the future.

Our IT infrastructure uses sustainable purchasing practices and equipment. We strive to improve and implement systems to realise a paperless office and reduce our environmental footprint.

All Centacare owned buildings are installed with solar panels to provide the organisation with sustainable and affordable power.

Centacare fleet purchasing policy considers the CO2 emissions of each vehicles with only cars that rate as a 4-5 star or higher in the Green Vehicle Guide being purchased.


Centacare treat all client information as confidential. All information will be kept accurate, up-to-date, and secure and be destroyed in accordance with legislation. Laws protect your privacy, including who can see and use your information.

We will not use or tell anybody your information without your consent unless it is needed for legal reasons.

Centacare collect client’s personal information to:

  • Provide quality services and programs
  • Support clients
  • Keep our clients informed about our services
  • Meet our legislative obligations
  • Resolve complaints and facilitate continuous quality improvement

For more information about our use and disclosure of private information, refer to our brochure: Client guide privacy rights & responsibilities feedback.