Centacare is committed to quality services for our clients and community with a focus on continuous improvement in our programs.

Your feedback offers us the opportunity to review our services and where appropriate make improvements.

All feedback is managed in a fair, systematic and confidential manner. We will acknowledge any complaint within two business days and endeavour to resolve your concerns within 21 business days.

If you would like further information, please refer to our Feedback Fact Sheet.

Feedback can be provided in person, on-line, over the telephone, in writing, by email or via an advocate. Our feedback forms are available at all of our offices.

Online Feedback Form.

We value your input by way of a compliment, suggestion, praise or complaint.