How we are responding to the Coronavirus COVID-19 at Centacare?

Friday, 20 March 2020

Centacare developed a Coronavirus COVID-19 Pandemic Plan, in addition to our Business Continuity Plan.  This plan consists of three stages – implementing preventative measures; responding to a pandemic and recovering from a pandemic.

At Centacare, we continue to closely monitor the health alerts and advice from the Federal and Victorian Governments.  The Coronavirus COVID-19 pandemic has required us to quickly move from preventative measures to program client service delivery continuity plans as well as implementing both preventative measures and client service delivery continuity plans simultaneously.

We have implemented a range of preventative measures for our staff as well as our clients and visitors.  Where possible, our staff will deliver services to our clients over the phone.  We have also implemented a staff work-from-home rotation schedule to enable greater “social” distancing within our offices.

Mental Health Victoria is using the terminology of “physical” distancing rather than “social” distancing.  The Prime Minister has also recently referred to a “healthy” distance.  We echo Mental Health Victoria in the importance of remaining socially connected (while keeping a physical distance of more than 1.5m and not shaking hands).  Let’s stay connected with our communities and where we can, we will use the technology available to us.

We encourage all our clients and our communities to stay up-to-date with the latest information.  Please visit the following:

Clients that are concerned about the coronavirus in Victoria can call DHHS’ coronavirus hotline on 1800 675 398.

Authorities request that calling Triple Zero (000) should be for emergencies only.