The Ballarat Family Relationship Centre is a central location for anyone wanting information and support about family relationships at any stage in their life. All families, whether together or separated, can access information about family relationship issues.

The resource and information hub is available for anyone wanting information and education resources about a wide range of family relationships issues, family support agencies, local agencies and services. Our trained staff are available to speak with you about family issues and help you find appropriate services. We have facilities for children and free phone and internet access to help you.

We provide assistance to help families stay together or to navigate the separation process with information, advice, group and joint sessions, workshops and referrals to additional support services.

Centacare can also provide Family Dispute Resolution (mediation) to help you reach agreement on parenting arrangements outside the court system. We work with all parties to resolve conflicts and develop workable arrangements suitable for your family.

Information, referrals and individual education sessions are free of charge.


Essential reading before Family Dispute Resolution:

Parenting plan, information for parents to consider when making a parenting plan – Australian Government

Compulsory Family Dispute Resolution, court procedures and requirements – Family Court of Australia

List of solicitors – Ballarat, Wimmera & Mildura:

Essential reading before Property Dispute Resolution:

Duty of disclosure – Family Court of Australia

Your guide to prepare for your PDR session:

List of solicitors – Ballarat, Wimmera & Mildura:


Ballarat Office

Call our Ballarat office on 1300 303 988. Our receptionist will be able to advise you of the resources available in the Family Relationship Centre and of any services that Centacare can offer to assist you. If required a phone appointment will be made with our Duty Officer to discuss your concerns and Family Relationship needs.

You may also drop into the Family Relationship Centres in Ballarat and Horsham to collect resources or speak with our staff.

To speak with someone in our Horsham office please call 1300 303 988 to book an appointment time. 



Family Advice Line

The Family Relationship Advice Line 1800 050 321 operates between 8am to 8pm Monday to Friday and 10am and 4pm Saturday.

Family Relationships online provides access to information about changes to the family law system and family relationship issues and services available

An interpreter service can be arranged if required.


Horsham Satellite Service
Horsham is a smaller satellite service with a local information and resource hub.




Please note: our wait lists close from time to time as services reach capacity, contact will be made on receipt of referrals to discuss.