DISABILITY EMPLOYMENT SERVICES
Disability Employment Service (DES) provide specialist employment assistance to help people with a disability, injury or health condition to find and retain suitable employment. It also provides support to their employers if needed.
Centacare are a DES provider and deliver Employment Support Services (ESS). ESS assists job seekers with a permanent disability to find work, if they need regular ongoing support in the workplace. Employment support is provided for at least 52 weeks.
Partner with Centacare and we will listen, tell us your story and we will listen. Our no barriers approach is all about you!
Centacare will work with you to find suitable employment options, placing you at the centre of our service.
A range of free services are also offered to Employers including help to employ and retain workers with disability and access to a range of financial incentives and support.
National Standards for Disability Services
As a Disability Employment Services provider, Centacare is required to achieve Certification against the National Standards for Disability Services. Centacare achieved Certification against the National Standards for Disability Services in November 2018. The National Standards for Disability Services Certificate can be found here.
You can read more about the Standards here
Additionally, information is available in a variety of languages and in audible recordings here
Zero Tolerance to Abuse
Centacare is committed to the safety of all of our clients, regardless of age, gender, disability, cultural or religious beliefs. Centacare has a Zero Tolerance approach to abuse of any kind, including physical, psychological, financial or sexual. All Centacare staff who work with clients with a disability participate in the Disability Worker Exclusion Scheme, and sign the Disability Worker Code of Conduct. You can read more about the Code of Conduct here
Additionally, there is information available at the:
- Action on Disability within Ethnic Communities website here including posters ‘Say NO to Abuse’ in a variety of languages.
- Disability Services Commissioner website has information in Easy English Guides (pictorial versions) relating to Abuse and Safety here
Centacare recognises the important role that Carers play within our clients lives. We also acknowledge that many of our clients are Carers themselves. If you are a Carer, you can find information, assistance and support at Carers Victoria here. This website also includes information that may assist Carers from Aboriginal or Torres Strait Islander cultural backgrounds, as well as Carers from the LGBTQI+ community.
Centacare is committed to assisting our clients access and use Advocates. Advocates may be informal (friends, Carers, relatives) or formal, and can help you navigate the services provided by Centacare. If you require an Advocate or would like to have your existing Advocate act on your behalf, please speak to your case manager.
Information on Advocacy can be found here
Disability Employment Services – Service Guarantee
The Service Guarantee explains all aspects the Disability Employment Services model, including your rights and responsibilities, expectations and standards of service for all Disability Employment Services providers. You can read (or listen to) the DES Service Guarantee at the Department of Social Services website here
Do you have a complaint relating to DES?
Centacare welcomes all forms of feedback from our clients. We encourage you to complete a Feedback form online under Contact Us, or you can complete in person at any one of our sites. Just ask our friendly receptionist.
If you are not satisfied with the outcome of the complaint, you may wish to contact:
- National Customer Service Line 1800 805 260
- Complaints Resolution and Referral Service 1800 880 052