Centacare Housing Service is a Registered Housing Provider.
Our mission is to provide long-term affordable community housing options for people on low incomes aged 18 years and over.

Our housing stock includes a number of properties we manage on behalf of the Department of Health and Human Services and 39 National Rental Affordability Scheme (NRAS) homes that Centacare own.

We provide people in the community with an affordable alternative to public housing and private rental accommodation.

The National Rental Affordability Scheme explained.

 The National Rental Affordability Scheme (NRAS) is a partnership between the Australian Government and the States and Territories to invest in affordable rental housing.

NRAS was implemented to address the shortage of affordable rental housing in the community. Giving businesses and community organisations the opportunity to build and then rent dwellings to low and moderate income households at a rate that is at least 20 per cent below the market value rent.

NRAS rental homes are available to low and moderate income Australians.

The current household income eligibility limits are:

1st Adult $49,547
1st Adult – sole parent $52,113
Each Additional Adult $18,954
Each Child $16,435


Applications for our properties can be made directly through our office on (03) 5337 8935

Consumer Affairs Victoria (click this link for information on tenancies, leases and consumer rights and responsibilities.

DHHS Neighbourly Behaviour Statement (click this link for information. This information is available in different languages)

Property Maintenance Requests

Please contact (03) 5337 8935 for maintenance issues. Calling this number will ensure that your maintenance request will be dealt with in a timely manner.

For urgent after-hours repairs please contact:

            Ballarat Emergency Plumbing:
            0408 342 300

            Ballarat Electrical Service:
            0418 508 967

As well as notifying the CHS Rental Officer the next business day on (03) 5337 8935

Urgent repairs include:

• Burst water service
• Blocked or broken toilet
• Serious roof leak
• Gas leak
• A dangerous electrical fault
• Flooding or serious flood damage
• Serious fire or storm damage
• A breakdown of the water, gas or electricity supply to the premises
• Failure or breakdown in any essential service such as hot water service, stove/oven
• Any fault that causes the premises to be unsafe or not secure