Visiting our offices and accessing our services during the COVID-19 pandemic response period

Thursday, 26 March 2020

Our Vision is to have thriving communities in which each person can achieve their full potential.  Our Purpose is to provide services to empower our clients to live with choice and opportunity.

At Centacare, we remain committed to our Vision and Purpose.  The Coronavirus COVID-19 pandemic has necessitated us to adjust the way in which we continue to provide our services, while doing all we can to ensure the health and wellbeing of our staff, clients and communities.  We are also committed to doing our part in preventing and stopping the spread of the Coronavirus COVID-19.

Where appropriate and possible, we are providing services to our clients over the phone and via video technology, and will continue to do so.  We are also continuing with scheduled appointments where required, while adhering to physical (social) distancing and other necessary preventative measures.

We would like to advise all our clients, community members and service partners of our current office arrangements and contact details:


When visiting our Ballarat Central Office and Family Relationship Centre, you will notice that we request that you remain behind the service line to ensure a healthy physical (social) distance and to use the hand sanitizer provided.  If you are unwell, we request that you telephone us to make alternative arrangements rather than visiting our offices or attending a scheduled appointment.

We encourage all our clients, community members and our service partners to stay up-to-date with the latest information.  Please visit the following:

Clients that are concerned about the coronavirus in Victoria can call DHHS’ coronavirus hotline on 1800 675 398.

Please visit the “resources” section for information that may be of assistance.

We also encourage you to stay connected during this time while adhering to the advice and requirements of the Australian and Victorian Governments.  Let’s use the technology available to us to call, text, etc. our family and friends.